The Challenge
What Belgravia Properties Was Facing
Belgravia's London estate agency was receiving 40% of all property enquiry calls outside office hours — evenings and weekends when no one was available to answer. Voicemail conversion was near zero: interested buyers simply moved on to the next agent. The team had no appetite for the staffing cost of extended phone coverage.
The Solution
What We Built
We built a voice AI agent trained on Belgravia's active listings, price brackets, neighbourhood expertise, and viewing availability. The agent handled evening and weekend calls naturally — asking qualifying questions about budget and timeline, answering questions about specific properties from the live database, booking viewings directly into the relevant agent's calendar, and delivering a detailed call summary each morning so agents started the day knowing exactly who to follow up with.
Results