AI Voice Agent Services for Business
Every voice agent we build is designed around a specific use case and deployed with real-world call testing. We don't do generic chatbot-over-the-phone — we build agents that understand your business, your callers, and your definition of a successful call.
AI Voice Agents for Inbound Calls
Answer every call immediately, resolve queries, and route intelligently.
- ✓Natural conversational AI — no awkward menus
- ✓Caller intent detection and routing
- ✓CRM lookup and personalisation
- ✓Real-time transcription and call logging
AI Voice Agents for Outbound Sales
Scale outbound calling without scaling headcount.
- ✓Personalised outbound call scripts
- ✓Intelligent objection handling
- ✓Live calendar booking
- ✓CRM integration and call outcome logging
Appointment Booking Bots
Book, reschedule, and cancel appointments in natural conversation.
- ✓Real-time availability checking
- ✓Multi-location and multi-practitioner support
- ✓Automated reminders and confirmations
- ✓Integration with major calendar and scheduling tools
Customer Support Automation
Handle common support queries by phone at any hour.
- ✓Custom knowledge base integration
- ✓Order and account lookup in real time
- ✓Escalation to human agents with full context
- ✓Call sentiment analysis
Lead Qualification Agents
Score and route inbound enquiries so sales time goes to the right calls.
- ✓Custom qualification criteria configuration
- ✓BANT and MEDDIC frameworks
- ✓Real-time lead scoring
- ✓Instant routing of qualified leads
Custom Voice AI Development
Bespoke voice AI for complex, enterprise, or multi-language requirements.
- ✓Custom conversation flow design
- ✓Multi-language and accent support
- ✓Enterprise telephony integration
- ✓Proprietary LLM and TTS integration
How We Work
Our Process
Discovery & Use Case Design
We understand your call flows, caller profiles, and success criteria.
Voice Design & Script Architecture
We design conversation flows, voice character, and knowledge base.
Integration & Testing
Full integration with your systems and extensive call scenario testing.
Launch & Continuous Improvement
Live deployment with ongoing optimisation based on real call data.
FAQ
Frequently Asked Questions
Yes. Modern voice AI built on large language models can maintain context across a full conversation — remembering what was said earlier, handling topic changes, and managing ambiguity. The agent doesn't reset after each exchange like older decision-tree bots. That said, we design each agent for a defined scope and build in clear escalation when conversations move outside that scope.
Our agents can be deployed in any major world language, and we can build multi-language agents that detect the caller's language and respond accordingly. We've deployed agents in English, Spanish, French, German, Portuguese, and Mandarin. For languages with significant accent variation, we configure the speech recognition specifically for the regional accents your callers use.
We provide a full analytics dashboard showing call volume, containment rate (queries handled without escalation), average handling time, caller sentiment, escalation rate, and task completion rate (bookings made, queries resolved, leads qualified). We review these metrics with you monthly and use them to drive ongoing improvement.
Yes. We offer a range of neural voices across different accents, genders, and speaking styles, and we configure pacing, formality level, and tone to match your brand. For enterprise clients, we can work with custom voice models trained on recordings of your existing agents.
Call recordings and transcripts are stored securely and handled in accordance with GDPR and applicable local regulations. Retention policies are configurable. We can store data in UK or EU data centres as required. All data handling is covered in our data processing agreement, which is provided as standard.